Secure UK Site

Best Loans Privacy Policy

  1. Who Are We?
  2. How We May Contact You As Part Of Your Application
  3. How You Contact Us
  4. How We Keep You Informed
  5. Obtaining Personal Data /Information
  6. Customer Communication
  7. What Personal Information Do We Collect?
  8. How Do We Use Your Personal Information?
  9. Who Do We Share Your Personal Information with?
  10. Who Might Our Panel Of Lenders / Credit Brokers Share Your Personal Information with?
  11. What Cookies Do We Use?
  12. How Secure Is Our Site And What Steps Do We Take To Keep Your Personal Information Safe?
  13. Rights Of Access To Your Personal Information
  14. How long Will We Retain Your personal Information For?
  15. Your Right To Opt Out Of Future Contact From Us And Our Trusted Third Parties
  16. Your Right To Be Forgotten / Erasure Of Your Personal Information
  17. How To Make A Complaint?

1. Who Are We?

bestloans.co.uk is a trading name of trading style of TFLI (US) INC who is an Appointed Representative of TFLI Limited who acts as a credit broker, not a lender and is entered on the Financial Services Register under reference number: 723630. TFLI (US) INC is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 946605.

TFLI (US) INC is registered in United States of America (Company number P20000059850). Registered Office: 5805 Blue Lagoon Drive Suite 200. Miami, Florida, 33126. Licenced by the Information Commissioner's Office, Registration Number ZB053626).

bestloans.co.uk are aware how important your privacy is, based on this we have implemented measures which will ensure any personal information that is obtained from you by visiting our website will be processed and maintained in line with accepted principles of good information handling and in accordance with the General Data Protection Regulations (GDPR). Contained within this statement and set out below are details of the type of information that we at bestloans.co.uk may hold about you our customer, also how we obtain and process any information we may have and importantly how we protect your privacy.

This privacy policy is only applicable to us and personal information which may be collected and obtained by us. bestloans.co.uk may choose to amend the content of this privacy policy on occasion. If this occurs then we will update the policy and the revised policy will be posted on this website.

2. How We May Contact You As Part Of Your Application

We, and our panel of lenders and credit brokers, will keep you informed with the progress of your application. Unless you state otherwise you may be contacted via telephone, email and SMS. (see further section on 'How we keep you informed')

Lawful basis for collecting your personal data

We rely upon a different lawful basis to process your personal data according to the reason for which you have provided your data to us.

Our use of your personal data will always have a lawful basis.

Consent:

When you submit your application with TFLI (US) INC who is an Appointed Representative of TFLI Limited, we process your personal data on the basis that you have provided your consent to be contacted by TFLI (US) INC who is an Appointed Representative of TFLI Limited, our panel of Finance Providers (Lenders) and Credit Brokers in relation to the application.

You can withdraw your consent to us and our panel of Finance Providers (Lenders) and Credit Brokers processing your personal data for the purposes of the application at any time by clicking the "unsubscribe" option in any SMS, Email we, or our associated partners, send to you.

Alternatively, you can withdraw your consent by contacting our Data Protection Officer at compliance@tfli.us or using the contact details stated in section 15 / 16. If you change your mind about agreeing to us processing your personal data, this will not have any effect on the lawfulness of any processing we have carried out before you changed your mind.

Contract:

Your personal data will also be processed on the basis that we need this information to fulfil our obligations under the contract we have entered into with you by providing you with a finance quote. TFLI (US) INC who is an Appointed Representative of TFLI Limited , our panel of Finance Providers (Lenders) and Credit Brokers will contact you regarding your application.

Legitimate Interest:

We have a legitimate interest in processing your data (i.e. to share your application with our panel of Finance Providers (Lenders) and Credit Brokers to obtain the service you have applied for.

It also includes processing your data for ID protection and tracing purposes such as Credit Reference and Fraud Prevention. This is in relation to appropriate agencies which are listed within section 9.

You can object to us processing your data in this way by contacting our Data Protection Officer at compliance@tfli.us or using the contact details stated in section 15 / 16.

3. How You Contact Us

If you are required to telephone us using the specified telephone numbers on our website under the Contact or advertising/marketing correspondence then your call may be recorded for training, quality and regulatory purposes. We pride ourselves in complete customer care and this gives us the opportunity to continuously improve and monitor our customer experience.

4. How We Keep You Informed

We may want to make contact with you at some point in order to keep you informed regarding offers on products or services which we think you may find of interest, this contact will be made via email and SMS. Third parties may also wish to contact you from the information we have shared with them, any information that is shared to third parties is completely trusted for the purpose it is specified for, third parties may also use the same means of contact stated above.

As part of the application process/ finance journey, if we / our partners are unable to offer you the finance you are looking for, we and, or third parties, may pass your details onto another lender, who may need to carry out a further credit check. Whilst the lender or third party will make contact with you to confirm whether your application has been successful they will too have their own privacy policy and recommend you refer to them, upon making your application, you will be requested to agree to their use of your information.

Should your application be declined you may be contacted by Third party alternative solution providers.

5. Obtaining Your Personal Data/Information

  1. You are free to access and browse our website bestloans.co.uk at your convenience and do not have to provide any personal information/data, however I would like to refer you to the 'Cookies' section set out within this privacy policy.
  2. The personal information/data that we would normally collect from you is as follows:
    • Name
    • Residential address
    • Residential status
    • Date of birth
    • Email address (if applicable)
    • Telephone number (home, mobile, work)
    • Income details
    • Details of bank account
    • IP Address
    • What you do on our website; the results of this will be used to show Best Loans examples of which parts of our website are most and least used (please refer to 'Cookies' section)

If you apply with us and have a question about our services, or alternatively choose to send an email to compliance@tfli.us we may also collect the above personal information/data in this instance in order for us to respond to your enquiry.

6. Customer Communication

Unless the customer states otherwise we will contact the customer via means of  SMS and Email to provide information and alerts relating to our services and our associate products where you have consented to be contacted. 

Ensuring your personal details & or preferences are kept up to date.

It is your responsibility to ensure that any information we have on record for you is kept up to date and correct. If you do require any of your information to be updated then please contact us as soon as possible so we can ensure it is corrected.

If you require your preferences to be updated then please contact our Compliance Department as soon as possible compliance@tfli.us

7. What Personal Information Do We Collect?

We collect personal information about you when you give this to us when applying for a product online. This might be, for example, to obtain quotes for the car finance services. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your applications, together with details of your financial information, for example, bank account or employer details.

In order to provide you with a quote we will need to collect personal information. By proceeding with obtaining a quote you give your explicit consent to such information being processed by us and our third-party providers such as Finance Providers (Lenders) and Credit Brokers for the purposes stated in this Privacy Policy.

We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Sites when making return visits.

We may monitor or record your Calls, Emails, SMS or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our compliance or customer service department), to prevent unauthorised use of our telecommunication systems and sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.

We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

8. How Do We Use Your Personal Information?

  1. to enable you to access and use the Services;
  2. passing it to our partners including companies whose products or services are included on our site, with a view to them providing you with an online or telephone quote for car finance requested by you. When our partners use your personal information to provide a quote they will act as data controllers of your personal information - you can see a list of our partners in section 9 below;
  3. to process the application between you and a trusted partners for the purpose of the car finance application;
  4. where you consent to receive a credit score and/or credit report (as applicable) for the purpose of the application, this will leave a footprint (also known as a 'soft' search) on your credit file, which does not affect your score and is not visible to lenders, but will be visible to you.  To enable us to supply you with your credit report and/or credit score (as applicable), you will need to authorise us to submit a subject access request to our trusted partners for that information under Article 15 of the General Data Protection Regulation (GDPR) on your behalf;
  5. to communicate with you at your request to offer help and support and to resolve any Service issues;
  6. to communicate with you, including some or all of the following:
  7. to process an application between you and a third party such as the lender;
  8. to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased. Your product provider may also send us information they hold relating to the product(s) you have purchased for this purpose;
  9. to circulate our customer survey review which are available to customers once an application has been completed;

Keeping you informed about our services: where you agree that we will contact you via Email and SMS, in relation to our similar products and services that may interest you.

Whenever you provide us with personal information, where necessary we will seek your consent and/or we will give you an opportunity to tell us you do not consent to the use and sharing of your information for marketing purposes. Unless you tell us otherwise, you are consenting to such use.

 

9. Who Do We Share Your Personal Information With?

When you complete an application, you consent to us disclosing your personal information to the following parties:

  1. bestloans.co.uk and TFLI (US) INC: (i) to communicate with you, including sending you information about products and services which may be of interest to you; (ii) to speed up form filling, or to personalise, or improve your experience on its website, mobile applications or other similar devices, channels or applications; or (iii) in accordance with its privacy policy.
  2. Lenders and Credit Brokers as detailed below. They will contact you with regards to your car finance application:
    Services ProvidedCompany Details:Privacy Policy:
    Credit Brokers
    AutoFunder.co.uk is a trading name of TFLI LimitedPrivacy Policy
    Best Loans is a trading name of TFLI LimitedPrivacy Policy
    Cheap Loans is a trading name of TFLI LimitedPrivacy Policy
    Choose Wisely Limited trading as Choose WiselyPrivacy Policy
    Click Loans Limited trading as Click FinancePrivacy Policy
    Everything Financial LimitedPrivacy Policy
    Freedom Finance Limited trading as Freedom Finance Privacy Policy
    Light Finance is a trading name of TFLI LimitedPrivacy Policy
    Loan Tube is a trading name of Tiger Lion Financial LimitedPrivacy Policy
    Low Loans is a trading name of TFLI LimitedPrivacy Policy
    Mindflow Marketing LimitedPrivacy Policy
    Monevo LimitedPrivacy Policy
    Norton Finance and Mortgages LimitedPrivacy Policy
    Nouveau Finance LimitedPrivacy Policy
    T Dot UK LimitedPrivacy Policy
    Guarantor Lenders
    1plus1 Loans LimitedPrivacy Policy
    Match the Cash Limited trading as Guarantormyloan.co.uk.Privacy Policy
    Lenders
    Gracombex Limited trading as The Money PlatformPrivacy Policy
    PDL Finance Limited trading as Mr LenderPrivacy Policy
    BETR Technology Limited trading Koyo LoansPrivacy Policy
    Credit Spring trading as Inclusive Finance LimitedPrivacy Policy
    Dot Dot Loans is a trading name of Shelby Finance Limited a subsidiary of Morses Club PLCPrivacy Policy
    Fintern LimitedPrivacy Policy
    Fund Ourselves LimitedPrivacy Policy
    GAIN Credit LLC trading as Lending StreamPrivacy Policy
    Indigo Michael Limited trading as TappilyPrivacy Policy
    Loans 2 Go LimitedPrivacy Policy
    My Finance Club LimitedPrivacy Policy
    Naylors Finance LimitedPrivacy Policy
    One Stop Money Shop LimitedPrivacy Policy
    Quidie Limited trading as Fernovo.co.ukPrivacy Policy
    Stagemount Limited trading as QuidMarketPrivacy Policy
    Valour Finance Limited trading as Savvy.co.ukPrivacy Policy
    Western Circle Limited trading as CashFloat.co.uk Privacy Policy
    Alternative Solution ProvidersCompany Details:Privacy Policy:
    Credit Builders
    LOQBOX Technology UK LimitedPrivacy Policy
    Credit Reports
    Portify LimitedPrivacy Policy
    Scores Matter Limited trading as Scores Matter Privacy Policy
    Debt Solution Providers
    Creditfix LimitedPrivacy Policy
    MLS Solvency LimitedPrivacy Policy
    TFLI Ltd trading as Debt SecretPrivacy Policy
    UK Debt Advisors LimitedPrivacy Policy
    Trusted Third Party Services Company Details:Privacy Policy:
    Customer Savings & Offers
    Discount Experts LimitedPrivacy Policy
    Go Groopie LimitedPrivacy Policy
    Wowcher LimitedPrivacy Policy
    Wowcher Limited trading as LivingSocialPrivacy Policy
    Debt Assistance 3rd Party
    MLS Solvency LimitedPrivacy Policy
    Debt Help
    TFLI Limited trading as Debtsecret.co.ukPrivacy Policy
    Funeral Plans
    TFLI Limited trading as Planforlaterlife.co.ukPrivacy Policy
    Life Insurance
    TFLI Limited trading as Livesinsured.co.ukPrivacy Policy
    Mobile Finance
    TFLI Ltd trading as Smartphoneoffer.co.uk Privacy Policy
    Personal & Short Term Loans
    TFLI Ltd Trading As Best LoansPrivacy Policy
    TFLI Ltd Trading As Light FinancePrivacy Policy
    TFLI Ltd Trading As Low LoansPrivacy Policy
    Solar Energy
    TFLI Limited trading as Makemesolar.co.ukPrivacy Policy
    Utility Switching
    Bulb Energy LimitedPrivacy Policy
    Lead 365 LimitedPrivacy Policy
    Octopus Energy LimitedPrivacy Policy
    OVO Energy Limited trading as Boost EnergyPrivacy Policy
    Scottish Power LimitedPrivacy Policy
    Shell Energy Retail LimitedPrivacy Policy
    Sky UK LimitedPrivacy Policy
    Utilita Energy LimitedPrivacy Policy
  3. the Financial Conduct Authority and/or other regulatory/governing bodies, for the purposes of compliance monitoring;
  4. Google, Linkedin, Facebook to enhance targeting / exclusions from advertising.
  5. Credit Reference Agencies and Other Agencies where we collect your data and share with the organisations which you have a relationship with or it may be used where they have a lawful reason, which will include these organisations' own legitimate interest. The data will be used to trace individuals, verification and/or validation of the identity of individuals for the purpose of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, anti-fraud processes, asset recovery and asset reunification.

Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:

  1. if required or permitted to do so by law;
  2. if required to do so by any court, the Financial Conduct Authority, the Competition and Markets Authority or any other applicable regulatory, compliance, Governmental or law enforcement agency;
  3. if necessary in connection with legal proceedings or potential legal proceedings; and/or
  4. in connection with the sale or potential sale of all or part of our business.
  5. Google, Linkedin, Facebook to enhance targeting / exclusions from advertising.
  6. TFLI (US) INC collect your data and will share it for commercial gain with third parties. These organisations will have a relationship with you or it may be used where they have a lawful reason, which may include these organisation's own legitimate interest. Use includes tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, anti-fraud processes, asset recovery and asset reunification.

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.

FRAUD PREVENTION AGENCIES (FPA'S)

If we reasonably believe false or inaccurate information has been provided, including in relation to a person's identity, and fraud is suspected, details, including personal data may be passed to fraud prevention agencies to prevent fraud and money laundering.

Your details may be passed to statutory bodies, regulators, legal bodies, credit reference agencies, fraud prevention entities and identity and address verification agencies who may record and use your details. They may also disclose your information to other organisations for credit reference, debt tracing, and fraud and money laundering prevention purposes. If you have any queries regarding these uses, please contact the relevant organisation.

By submitting an application form on our site, you confirm that all of the information provided is true and accurate. You also, when applying, authorise the Lender or Finance Provider to use both fraud prevention and credit referencing agencies to help make relevant decisions. Credit checks and credit reference agencies can also help prevent fraudulent applications.

What Is A Fraud Prevention Agency?

Fraud Prevention agencies collect, maintain and share information on any known or suspected fraudulent activity.

They work in the following ways with various organisations:

  • If false or inaccurate information is provided and fraud is identified, details will be passed to Fraud Prevention Agencies
  • Law enforcement agencies may access and use this information.
  • FPA's along with ourselves and other organisations, may also access and use this information to prevent fraud and money laundering, for example, when:
  • Checking details on applications for credit and credit-related accounts, or other, facilities;
  • Managing credit and credit-related accounts or other facilities;
  • Recovering debt;
  • Checking details on proposals and claims for all types of insurance; and,
  • Checking details of job applicants and employees.
  • We, and other organisations may also access and use the information recorded by FPAs from other countries.

You have the right to object to this processing at any time by contacting us at compliance@tfli.us

 

10. Who Might Our Panel Of Lenders / Credit Brokers Share Your Personal Information with?

Some of our providers will use your personal information to assess your circumstances (including information about any third party who is named on the application) and verify the information that you have provided before providing a quote to you. Some providers may carry out checks with fraud prevention and credit reference agencies. Both public data (e.g. the electoral roll) and private data (e.g. your personal credit history) may be checked in this way. Some providers may carry out checks against data they already hold on you, (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data, data from previous product transactions, accounts you may hold with them or loyalty scheme data to share with lenders in order to determine your finance amount. If providers carry out these searches, a record of the search will appear on your credit report. Some providers may also check public and private higher education sources to obtain information about your educational background.

This information exchange allows providers to verify the information that is provided during the quote process (including information about any third party who is named on the policy), and also helps to detect fraudulent applications / loans. These checks are not unique to users of our Services - they may also be carried out if you obtain quotes from other sources.

If you decide to enter into a finance agreement, the information you have provided to us, together with any further information requested by, and supplied by you or us to the third party provider, will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the financial agreement. We have no responsibility for the uses to which a provider puts your personal information.

11. What Cookies Do We Use?

Cookies and Web Beacons

This section sets out our use of Cookies when you use our sites. Please read it carefully as it explains how we and third parties may make use of your data collected by such Cookies. If you wish to understand how we make use of your data, more generally please refer to section 8.

We use a single first party cookie, named 'PHPSESSID'. This cookie is vital for the operation of the website, as it allows us to track different page loads to yourself, which allows the form and application process to work.

To find out more about accepting or refusing cookies please visit www.allaboutcookies.org.

We also use Google Analytics to collect non-personally identifiable information, in aggregate form, to understand website/page visit volumes in terms of source, geography, browser, etc.

Google Analytics employs a software technology called web beacons, that help us better manage content on our site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users or responses to emails. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons cannot be disabled in same manner as cookies may. We do not tie the information gathered by web beacons to our customers' personally identifiable information.

Cookies used by Google Analytics:

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website.

Important: Read the Google Analytics privacy document for more details about the data collected by Google Analytics.

Google Analytics supports three JavaScript libraries (tags) for measuring website usage: gtag.js, analytics.js, and ga.js. The following sections describe how each use cookies.

FACEBOOK (VISITOR ACTION PIXEL)

We use the "visitor action pixels" from Facebook Inc (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook")) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Privacy Policy for the use of Instagram

On our websites functions of the service Instagram are embedded. These functions are offered by the Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link contents of our websites to your Instagram profile by clicking the Instagram button. By this ,Instagram will associate the visit of our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by Instagram.

For further information, please review the Privacy Policy of Instagram: http://instagram.com/about/legal/privacy/

TWITTER CONVERSION TRACKING

On our website, we use the Conversion Tracking Service of Twitter Inc. (1355 Market Street #900, San Francisco, California 94103, "Twitter"). Twitter stores a cookie on the user's computer to enable an analysis of the use of our online products and services. Twitter Conversion Tracking tracks the actions of users after they have viewed ads or interacted with ads on Twitter. Twitter's Conversion Tracking allows you to assign conversions such as link clicks, retweets or "like" data.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. If you wish to object to tracking, you can do so using the Digital Advertising Alliance tool at optout.aboutads.info.

Twitter is certified under the Privacy Shield Agreement and thus guarantees its compliance with European data protection legislation: (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active)

Cookie settings

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that by disallowing cookies some functionality on the site may be restricted.

12. How Secure Is Our Site And What Steps Do We Take To Keep Your Personal Information Safe?

Our Sites are "Let's Encrypt Secure Websites" and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, for example, your card details, is encrypted to minimise the risk of interception during transit.

We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

Where will your personal data be held?

Your personal data may be held within the European Economic Area (EEA) or outside the EEA. If any personal data is transferred or stored outside of the EEA, we check whether the EU Commission has determined that it will afforded the same level of protection as it would within the EEA (this is called an adequacy decision). If it will not, we will ensure any such transfer is subject to appropriate safeguards (for example by putting appropriate contractual provisions in place with relevant third parties to provide us with reassurance about the security of your personal data) or is otherwise permitted (for example with your express consent to transfer) in accordance with the provisions of the GDPR.

13. Rights of Access To Your Personal Information

You have certain rights under the General Data Protection Regulations . For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing.

  • Right to be informed when we collect your data we have to tell you what we are going to do with it primarily though this Privacy Policy and within the opt in /consent statement.
  • Right to Object - because you have asked us to help you find a financial product or service, we need to process the personal information you give us to enable us to find the best product or service available amongst our panel of Lenders, Credit Brokers and Alternative Solution providers. You can object to this processing at any time by sending us an email at compliance@tfli.us .  We will action any request you make promptly, although this will mean that we will not be able to help you find the financial product or service that you asked us to search for.
  • Right of Access - you can ask us at any time to confirm whether we hold your personal information, and if so, you can access it by emailing us at: Compliance Department. compliance@tfli.us
  • Right to rectification - if we hold personal information about you that is inaccurate, you can ask us to correct it, and we will do this as quickly as possible.
  • Right to erasure - if it is no longer necessary for us to hold your personal information bearing in mind the reason why you provided it to us, you can ask us to delete it. If you ask us to do this, we will delete your personal information as soon as possible although this will mean that we may not be able to help you find the financial product or service that you asked us to search for.
  • Right to restrict our use of your information - you can ask us to restrict our processing of your personal information if you think for example that the personal information you gave us is inaccurate. This may mean that we may not be able to help you find the financial product or service that you asked us to search for.
  • Right to data portability - this gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly be used if you were switching banks, insurance companies and utility companies.
  • Right to complain to the Information Commissioner's Office (ICO) - we will try to resolve any complaint that you may have in relation to data protection issues. If you are not happy with our final response you have the right to have your complaint dealt with by the ICO. Please refer to our Complaints section How To Make a Complaint below for further information.

To make enquiries and/or exercise any of your rights set out in this Privacy Policy please contact our Customer Services Team at compliance@tfli.us.

 

14. How Long Will We Retain Your Personal Information For?

The amount of time we retain your information for will depend on the reason it was provided:

  • If you request to opt out of marketing, we will still need to retain your information in order to evidence your preferences.
  • We will need to retain, for a minimum period of 6 years, any information relating to applications you have entered into on our website. This period will commence once your relationship with us has ended. We need to keep your information for this length of time to assist with any potential future complaints.
  • Your information/data will not be used for marketing purposes once 12 months has passed following your application.

If you require further information on our data retention policies please email: compliance@tfli.us.

15. Your Right To Opt Out of Future Contact From Us And Our Trusted Third Parties

You can opt out of future contact from Best Loans at any time. All of our marketing messages provide an opt out link - please allow up to 48 hours for us to process your opt out request. Alternatively you can email compliance@tfli.us where your details will be removed from any future marketing campaigns.

If you are receiving contact from third parties you will need to contact them directly and request them to remove your details.

16. Your Right to be Forgotten / Erasure Of Your Personal Information

Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • When the individual withdraws consent.
  • When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
  • The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
  • The personal data has to be erased in order to comply with a legal obligation.
  • The personal data is processed in relation to the offer of information society services to a child.

There are some circumstances where the right "to be forgotten" does not apply i.e. where we need to comply with a legal obligation.

If you wish to request your "right to be forgotten" please email: compliance@tfli.us

Our marketing partners will also be informed of your request where you have stipulated to do so.

17. How to make a complaint

Best Loans always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us is any of the following ways:

By Email: complaints@bestloans.co.uk

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response you must send your complaint to the Financial Ombudsman Service within six months of the date of the final response, Contact details for the Financial Ombudsman Service are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Web site: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

You can report any of your concerns to the Information Commissioner's Office (ICO)

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510

 

Last updated July 2021